How can we help?

Yes, but only once. Your name, mobile number and address are then filled in at checkout, and every order appears under Orders in your account.

No. Order one thing or a full weekly shop.

Yes. What you see online is what the till would charge. The only extra is the delivery charge for the slot you choose, shown before you pay.

Stock is updated by the store, so it can change between adding an item and paying. If it runs out before we pick your order, we will suggest a swap (see below).

Locally around our Eastleigh store. Enter your postcode at the top of the page to check.

You choose a slot at checkout. The earliest slot starts two hours from now, so we have time to pick and pack. Slots are shown for today and the coming days.

From £2.99, depending on the slot. Delivery is free on orders over £40.00. The exact charge is shown before you pay.

Yes. Choose Collection at checkout, pick a slot, and your order will be packed and waiting at the counter.

The driver will ring the mobile number on your account. If nobody answers, chilled and 18+ items cannot be left, and the order comes back to the store. Contact us and we will sort out a new slot.

Yes, free of charge, as long as your slot starts more than 24 hours from now. Open the order in your account and press Cancel; the full amount goes back to your card. Inside 24 hours the order is already being planned, so it can no longer be cancelled online. Contact the store and we will do what we can.

Not yet. Place a second order, or contact the store if it is urgent.

We never swap without asking. The person picking your order suggests a replacement at exactly the same price. You get an email and a message on your order page, and you choose Accept or Decline. If we hear nothing by one hour before your slot, we refund that item and deliver the rest.

Debit or credit card, Apple Pay or Google Pay. Payment is taken when you place the order. We never see or store your card number; that is handled by Stripe.

The moment your payment goes through. You can watch it move to Accepted, Picking, Ready, Out for delivery and Delivered on the order page.

Refunds go back to the card you paid with. We send them straight away; your bank usually shows them within 5 to 10 working days. A refund for one item shows on your order page as soon as it is made.

Yes. Choose us as the pick-up point, or put the shop’s address as the delivery address: DHL, UPS, Royal Mail, Amazon and Parcelly all deliver to us. We keep it at the counter and you collect it any time we are open, with your collection notice and photo ID. Returns go the same way, with the label or QR code. Details on the services page.

Electricity, water and most household bills that carry a PayPoint barcode or a payment card. Bring the bill, pay cash or card, and take the receipt. If you are not sure about a bill, ask at the counter.

Yes: gas and electricity prepayment keys and cards, pay-as-you-go mobile credit for every UK network, and cash paid into your bank account for the banks that take deposits through PayPoint. Bring the key, card or phone number, and your bank card for a deposit.

Most are free to use; where a company or bank sets a fee, we tell you before you pay. Ask at the counter.

Yes, once, at checkout, with a photo ID. After that your account is marked 18+ verified. The driver may still ask for ID at the door if you look under 25. Full details are on the age verification page.

The 18+ items go back to the store and are refunded. The rest of the order is delivered as normal.

Use Forgotten your password on the sign-in page. We email you a link that works for 15 minutes.

Under Orders in your account, newest first, each with its receipt and status history.

A place to keep your regulars. Save an item from its product page, then add the whole list to your basket in one tap next time.